Frequently Asked Questions by Explorers
1. The Basics
Q. What is YourTour?
YourTour is a huge step forward in guided tours – it brings the world around you to life by turning your mobile into a personal interactive tour guide via immersive, insightful and unique walks through fascinating places. You can:
- Skip, pause, repeat – explore at your own pace, in your own time.
- Tour solo or go social and listen together with friends and family
- No upfront cost or subscription – you choose how much to tip
It’s a community for the curious and passionate to experience new places, rediscover their own region or share their own passion for a particular place or subject by building a tour.
Q. Who can use YourTour?
The YourTour app can be used by anyone over the age of 18 (or with parental consent from the ages of 8-18).
Q. Sounds amazing, but how on earth does YourTour work?
Each tour takes place in a specific location and guides you along a route. The app uses the phone’s in-built GPS technology to ensure Explorers (yes, that’s you) always know where they are and are listening to the right audio and viewing the right images at the right time. Tours are typically 30 minutes to an hour, but can take longer if you stop and explore along the way.
2. The Tours
Q. How much do tours cost?
Tours are 100% free to download and listen to as you explore. There’s no upfront cost or subscription – you simply choose how much to tip the Author at the end!
Q. Is it right to leave a tip if I liked a tour?
The Authors spend a gargantuan amount of time making and perfecting each tour so, if you liked – or loved – the tour, please show your appreciation by tipping them. More tips = happy Authors = more tours!
Q. Why is it important to leave a review?
Leaving reviews and feedback is essential in helping Authors revise and hone their tours so that they can amaze and enlighten future Explorers.
Q. Can I take a YourTour without an Internet connection?
You sure can – each tour requires only GPS, which does not need mobile data on. So simply download any YourTour in advance, switch off your mobile data and get touring! Please note that the YourTour app requires your Wi-Fi to be turned on but you do not have to be connected to any Wi-Fi network.
Q. I'm having trouble downloading a tour?
If you’re having issues downloading your tour on site, it’s probably due to poor reception on your phone. Head to the nearest Wi-Fi spot, connect and download. Then go explore!
Q. How do I sync audio with a group?
Syncing with friends is fun and easy to do. Simply:
- Download the tour you want to listen to (only the Host needs to do this)
- Arrive at the start location of the tour
- Ensure that Wi-Fi is enabled on all devices
- Open the tour in the app
- Click on the Sync with friends button
- Add the friends you want to sync with
Q. Do I have to be on location to take a tour?
YourTour uses your phone’s location information to play all the right audio at all the right places along the route. However, you can also tour ‘remotely’ by downloading the tour and tapping ‘Begin’ tour.
Q. I'm at the starting location but my tour won't start.
This is likely due to your phone’s inability to accurately identify your location. Other solutions include checking your Wi-Fi and location settings.
Q. How do I delete downloaded tours?
To delete your downloaded tours, simply:
- Tap on the “My Tours” tab
- Tap on the trash icon in the top right hand corner of the tour you’d like to remove
Q. Why isn’t there a tour nearer me?
If you can’t find a tour near you, consider building one yourself. YourTour is a community for the curious and passionate.
Q. Who builds YourTour tours?
YOU! You build them… Tour guides, subject matter experts, historians, academics, conservationists, authors, musicians, film buffs, photographers, locals or anyone with a fascinating story build YourTour tours.
3. My Account
Q. How do I contact YourTour?
Our support team is here to help, replying to messages during the hours of Monday to Friday, 8am – 11pm; Saturday and Sunday 9am-6pm. Please click here to send us a message.
Q. How do I reset my password?
To reset your password, go into the More section of the Explorer App, then tap Settings, and you’ll see Change Password.
Q. How do I change my email address?
Email us at hello@goyourtour.com, and we’ll get it changed for you as soon as possible.
Q. I’m having problems receiving emails.
Check that your registered email address is correct, check your SPAM folder, and add hello@goyourtour.com to your list of safe senders.
Q. I’m having problems receiving notifications.
Simply enable notifications for the YourTour Creator App in your device's settings.
Q. Why do I get notifications of nearby tours?
To protect your privacy, the app only accesses your location while the app is open.
Q. How do I deactivate my YourTour Account?
Simply email us at hello@goyourtour.com to remove you from our system.
Q. Is your app secure?
We take your security very seriously at YourTour. Use a strong password and verify your email address to stay safe online.
About
Welcome to the YourTour Help Center, where you’ll find answers to commonly asked questions.