Privacy Policy
This Privacy Policy describes the ways YourTour collects, uses, processes, and discloses your personal information across the YourTour Platform and the rights and options available to you with respect to your information. Your use of our services is conditioned upon acceptance of our Terms of Use and this Privacy Policy. This Privacy Policy lists our current policies but may be modified from time to time at our discretion.
If you see an undefined term in this Privacy Policy (such as “Platform”, “Service”, “App Data”, “Registration Data”), it has the same definition as outlined in our Terms of Use.
When this policy mentions “YourTour”, “Company”, “we,” “us,” or “our,” it refers to YourTour Ventures Limited, Kemp House, 160 City Road, London E1V 2NX, that is responsible for your information under this Privacy Policy.
1. COLLECTING INFORMATION
What information do we collect from the people that visit our website or app?
To become a Registered User on the Platform, you may be asked to provide us with personal contact information, such as your name, date of birth, phone number, and email or other details to help you with your experience and the provision of the Service. You may also be required to choose an appropriate password.
If you choose to leave a tip at the end of a Tour, we may also ask you to provide additional payment and transaction related personal information. If you are a Tour Creator, once your tours have been approved and published, we may need you to provide your Pay-Pal or bank account details for any pay-outs due (collectively referred to as “Personally Identifiable Information” or “PII”).
To provide the Service, YourTour accesses, collects, uses, and stores your location information, in accordance with the Terms of Use and these Privacy Policy terms. You may revoke your consent at any time by contacting hello@goyourtour.com and deleting the YourTour Creator App and/or the YourTour App from your mobile device. Please know that if you revoke your consent or delete your Registered User Account, we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period.
We may monitor, collect, use, and store data (anonymous, aggregate, or otherwise) regarding use patterns of Tourgether, the YourTour App, the YourTour Creator App, or any individuals or entities that interact with the Platform (“App Data”).
When do we collect information?
We collect PII directly from you when you register to our Platform, subscribe to a newsletter, respond to a survey, contact us via email, or provide us feedback on our Service, take a Tour, or otherwise use the Platform.
We may also obtain certain PII from third-party sources and combine that with information we collect through our Platform. For example, if you create or log into your Registered User Account through a social media site, we may have access to certain information from that site, such as your name and account information, in accordance with the authorisation procedures determined by these social media sites.
We collect App Data (anonymous, aggregate, or otherwise) at any stage after you have registered and are using the Platform. We also allow third-party behavioural tracking for market research and analytics purposes.
2. USE OF INFORMATION:
How do we use your information?
We may use the Information we collect from you and the Platform in the following ways:
- To personalise your experience.
- To improve our Service in order to better serve you.
- To respond to your customer service requests.
- To administer contests, promotions, surveys, or other site features.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with them after correspondence.
YourTour is based in the United Kingdom, and the information we collect is governed by UK and EU applicable law and directives. By using the Service or providing Information to us, you consent to the processing and transfer of information in and to the UK and to be used globally.
Who is the Data Controller?
A data controller determines the purpose and manner in which any personal data is processed. Brett Harding is the Data Controller for the purposes of this Privacy Policy.
3. SECURITY OF INFORMATION
How do we protect your information?
Our website, apps, and servers are scanned regularly for security vulnerabilities to make your visit as safe as possible. We use regular malware scanning.
Your PII is contained behind secured networks and accessible only by a limited number of persons with special access rights required to keep the information confidential. Sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a Registered User submits or accesses their information to maintain the safety of your PII.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Our responsive action, should a data breach occur?
We will notify you via in-site notification and in severe cases via email as soon as a data breach is detected. We will act immediately to rectify the situation and notify relevant governmental and law enforcement bodies in any case of suspicion that unlawful activities have occurred.
4. SHARING OF INFORMATION
Do we share information?
Generally, YourTour does not share user Information, such as their PII, to any unaffiliated third parties. However, we may share aggregated or anonymized App Data that does not directly identify you.
YourTour may share certain Information with vendors, consultants, and other service providers who need access to carry out work on our behalf. We may disclose your PII in response to legal requests, to protect safety, or to address fraud and security issues.
YourTour holds the right to sell, transfer, or share some or all of its assets, including Information collected on the Platform, in connection with mergers, acquisitions, or reorganization. We will notify you of the transfer of your PII to the new entity.
5. COOKIES
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive that enables the site’s or service provider’s systems to recognize your browser. They help us remember your preferences and compile aggregate data about Platform traffic.
We use cookies to:
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about Platform traffic to offer better experiences and tools in the future.
You can choose to have your browser warn you each time a cookie is being sent or turn off all cookies.
6. THIRD-PARTY LINKS
Third-party disclosure
We do not sell, trade, or transfer your PII unless we provide users with advance notice. Non-personally identifiable visitor information may be provided to other parties for marketing or advertising uses.
Third-party links
We may include or offer third-party products or services on our Platform. These third-party offerings have separate privacy policies; thus, we are not responsible for their content and activities.
7. CHANGE TO YOUR PERSONAL INFORMATION
You can change your PII by logging into your Registered User Account or by emailing us at hello@goyourtour.com
8. CHILDREN
We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information and terminate the Registered User Account.
9. PUBLISH PRIVACY POLICY
Once this Privacy Policy is created, we will add links to it on our home pages and App Stores offering the YourTour Creator App and the YourTour App. We may update or modify the Privacy Policy at our discretion and will notify you of any changes on our Privacy Policy page.